A customer support platform made easier.
Zammad is a web-based, open-source support and ticketing solution designed to enhance customer service quality. Leveraging Zammad’s comprehensive feature set can streamline your support system, aid agents in resolving issues swiftly, and help construct a robust knowledge base for client interactions.
Key Features:
- Detailed ticket history for complete customer service transparency
- Triggers and Schedulers to automate workflow
- Customizable branding to reflect your company’s identity
- Configurable roles and fields for tickets, users, and organizations
- Integrated Knowledge Base for self-service support
- Comprehensive reporting for performance insights
- Multi-channel support including chat, email, and phone
- Powerful full-text search and auto-save functionality
- Auto-responder to keep customers informed
What You Get:
- A Zammad instance ready for deployment
- Custom domain configuration for a professional look
- Admin access for complete control of your support system
- SSL Certificate Provision
- Consistent delivery of stable updates
- Access to friendly and experienced human support
Self-hosting Zammad is certainly possible, but our Managed Hosting services aim to simplify your experience. Opting for one of our packages allows you to concentrate on providing top-tier support to your clients, while we manage the technical deployment, hosting, maintenance, and upkeep. Our extensive use and recommendation of Zammad underscore our commitment to offering solutions that make operational processes smoother and more efficient for small to medium teams.
Simple pricing for your needs.
539€
(1 month free)
49€
Starter
Ideal for solopreneurs & small teams
- 15GB storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Standard backups (weekly)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
1089€
(1 month free)
99€
Medium
The ideal package for SMEs
- 250GB storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Frequent backups (daily)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
On demand
(limited slots)
On demand
Enterprise
For large teams in need of dedicated priority support
- On demand storage
- Unlimited agents
- Multilingual Knowledge Base
- Admin access
- Latest stable updates
- Invoices & Quotes
- SSL certificate (HTTPS)
- Friendly and human support
- Custom domain
- No user limitation
- Frequent backups (hourly)
- 🇪🇺 EU-based data centers
- Dedicated support
- On-boarding consultancy
- Integrations (examples)
- Zammad features • Ticket history • Trigger & Schedulers • Branding • Individual roles • Individual fields (tickets, user and organization) • Knowledge Base • Reporting • Chat, email and phone • Full-text search • Auto-save • Auto-responder
- Offical website zammad.org
- Instance demo zammad.org/screenshots
- License AGPLv3
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- Notes:
• Server specs: for more details about the specs of the infrastructure used for your instance please visit our public documentation page(s).
• Disclaimer: our listed open source software instances are provided 'as they are' - meaning that we are not the people behind these projects, and nor does our team provide software development services. We only provide software instances released under a permissive license, and we deploy, host, and maintain these instances for you. We also take care of security, provide user support, migration, and consultancy services.