Zammad

Customer Support made easier.

Zammad is a web-based, open source user support/ticketing solution. If you want to provide the best quality support to your customers, then making the right choice for your support system is quite important. At Cloud68 we have been using Zammad since the moment we launched our service, and we’ve been highly recommending it since. Zammad provides a great set of features which help your agents to solve problems faster, facilitates you to build a solid knowledge base and give a great over-view of how your handling your clients requests.

Features:

  • Ticket history
  • Trigger & Schedulers
  • Branding
  • Individual roles
  • Individual fields (tickets, user and organization)
  • Knowledge Base
  • Reporting
  • Chat, email and phone
  • Full-text search
  • Auto-save
  • Auto-responder

Avoid technical hassle and stay focused on Supporting your Clients.

At Cloud68, we use Zammad on a daily bases and let us confess: it’s been a life saver. Through categories, tags, user-rights control and various integrations, our life is much more easier. We are constantly building our internal knowledge base to facilitate new people coming on board, and things just run smoothly. You can host in on your own or if you are looking for a hosting solution and guidance on how to take the best out of this software, our professional team is here to help you with that.

Cloud68 provides you with:

  • a ready2use Zammad instance
  • custom domain
  • admin access
  • latest stable updates
  • friendly human support

  • Zammad features • Ticket history
    • Trigger & Schedulers
    • Branding
    • Individual roles
    • Individual fields (tickets, user and organization)
    • Knowledge Base
    • Reporting
    • Chat, email and phone
    • Full-text search
    • Auto-save
    • Auto-responder
  • Offical website zammad.org
  • Instance demo zammad.org/screenshots
  • Terms of service You can read them here
  • License AGPLv3
  • Share:

Our Plans

Simple pricing for your needs.

coming soon

99€/month
(billed annually)

Medium+

The ideal package for SMEs

  • 250GB storage
  • Unlimited agents
  • Multilingual Knowledge Base
  • Admin access
  • Latest stable updates
  • Unlimited Invoices & Quotes
  • SSL certificate (HTTPS)
  • Friendly and human support
  • 30 days trial
    satisfied or reimbursed
  • Custom domain
  • Standard backups (weekly)
  • Priority support
  • On-boarding consultancy
  • Integrations (examples)

On demand

On demand packages
(limited slots)

Enterprise

For large teams in need of dedicated priority support

  • On demand storage
  • Unlimited agents
  • Multilingual Knowledge Base
  • Admin access
  • Latest stable updates
  • Unlimited Invoices & Quotes
  • SSL certificate (HTTPS)
  • Friendly and human support
  • 30 days trial
    satisfied or reimbursed
  • Custom domain
  • Standard backups (weekly)
  • Highest priority support
  • On-boarding consultancy
  • Integrations (examples)